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At a Glance

As a Third Party Administrator or as an Independent Adjusting Service, CRMI provides quality claims service at a fair price. CRMI handles claims Nationwide, specializing in Construction, General Liability, Premises Liability, Professional Liability, and Auto claims. Clients are provided real time access to their electronically stored files, any time day or night, through our secure server. Please take a moment to learn more About Us


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Program Administration

Much like an insurance company claims department, we manage claim files from open to close. We conduct full investigations, assign counsel if necessary, handle settlement negotiations, manage payments and prepare financial and status reports as needed. In other words, we manage the entire claims process, tailoring our services to each client's needs. Please take a moment to learn more about our Third Party Administration Services



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Independent Adjusting

CRMI assists clients, on a one time or ad hoc basis, with claims management, including Appearances at Mediation or MSC, Site Inspections and Field Investigations, Obtaining Documents, Conducting Investigations, and Obtaining Recorded Statements, to name a few. CRMI's involvement in the claims process is tailored to the parameters set by the client. Please take a moment to learn more about our Independent Adjusting Services.



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Auditing Capabilities

CRMI conducts audits for Insurers and Reinsurers, Insurance Guarantee Funds, and Individual Businesses. CRMI's auditors have the knowledge and experience needed to understand the claims being audited and to recognize potential red flags. We meet with the client to learn the purpose of the audit and follow up with a detailed report that lets the client know exactly where they stand. Please take a moment to learn more about our Auditing Services.

Q: What is a construction defect?
A construction defect is a condition in your home that reduces the value of the home. Some defects are obvious such as water seepage, but many are less obvious and do not become apparent until years after the home was built.

Q: What causes a construction defect?
A construction defect can arise from a variety of factors, such as poor workmanship or the use of inferior materials. Many arise from a combination of factors, including:

  • Improper soil analysis and preparation
  • Site selection and planning
  • Civil and structural engineering
  • Negligent construction
  • Defective building materials

Q: What are some of the most common types of construction defects?
The most common types of defects involved in litigation include:

  • Mold
  • Water issues
  • Electrical systems
  • Landscaping and soil
  • Faulty drainage
  • Foundation, floor, wall and roof cracks
  • Dry rot
  • Structural failure
  • Heating and electrical

Q: How is a construction defect proved in court?
It depends on the defect. Some defects are obvious and are called "patent". Other defects are hidden or do not become apparent until years after the home was built. These defects are called "latent". A successful construction defect litigation claim relies on the testimony of experts who specialize in specific areas of construction. The experts investigate the defect, evaluate the cause and make recommendations for how to remedy the defects.

Q: What kind of damages can be recovered?
It depends on the facts and circumstances of your case, but in general the cost of repairs and the decline in the value of your home may be recovered. Additionally, other recoverable damages might include the loss of the use of property during the repair, the cost of temporary housing, court costs, and in some instances the attorney's fees if provided for in the contract or by your state's laws. Of course, any personal injuries resulting from the defect may be recovered. In some instances punitive damages may be assessed against the defendant if the court finds their behavior to be reckless and intentional.

Q: Who pays for the damages?
Typically the defendant's insurance company that was in effect when the damage was first noticed will be responsible for paying the damages.

Q: Are there any time limits on filing a lawsuit for repairs?
Yes, but it varies by state. Many states have legislation that requires the homeowner or homeowners association to notify the developer or contractor of the defect and give them an opportunity to remedy the damage. Then they can file a lawsuit if the defect is not repaired. The statute of limitations (the time limit for filing a suit) also depends on whether the defect is latent (hidden and not obvious to a reasonable person) or patent (obvious). The shortest time limit is three years from the date the defect is discovered, or should have discovered the problem. Other statues start from the date of completion of the home. It is important to take action immediately if your home has a construction defect.

Q: Who is responsible for construction defects?
There may be several responsible parties, but generally the responsibility will lay with the general contractors, developers, and the builders of residential structures even if the work was performed by subcontractors or if the defective materials used in construction were manufactured by others. Architects, designers and other involved parties may also be defendants in litigation.

Q: Should I make repairs while the lawsuit is pending and can I recover those costs in the lawsuit?
Usually the homeowner or homeowner's association is required to protect property from sustaining additional damage. Such costs are recoverable in the lawsuit. Failure to perform routine maintenance and reasonable repairs can cause or contribute to additional damages, which could be offset from the owners claim and lead to the defense of "failure to mitigate damages".

Q: Can I sell my home during a pending lawsuit?
Generally homeowners are allowed to sell their home during the lawsuit but most states have a disclosure law that requires a homeowner to disclose to a potential buyer that the home is involved in litigation.

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Vanessa Abel

Vice President


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David Rodgers

Assistant Vice President


Premises Liability

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CRMI manages general liability claims involving General Contractors and Subcontractors, with claims ranging from single home remodel jobs to major residential and/or commercial developments. In addition, CRMI manages claims against major retailers and children's entertainment facilities which can involve very minor claims, as well as significant injury claims. 

Premises/General Liabiltiy claims require CRMI's staff to be knowledgeable in the variances by state.

Additional Insureds

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Once it is determined a person or organization qualifies as an additional insured, CRMI manages the split file for some clients as an independent adjusting service and for others as part of the program administration. CRMI has obtained significant savings for its clients with aggressive pursuit of contribution from other carriers or parties, paying close attention to the invoices and reasonableness of the charges, as well as managing and tracking payments made to ensure the correct allocation.

Construction Defect


Construction defect claims represent an ever changing area of litigation, with each state having its own laws and regulations. CRMI is licensed nationwide and ensures all claims are evaluated on a case by case basis, with a proactive approach to investigating coverage and liability, pursuing contribution from other carriers and other potentially responsible parties, working with defense counsel to ensure the best defense is provided without breaking the bank, and resolving claims as quickly and efficiently as possible.

Run Off Management

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CRMI assists clients with the run off of discontinued business.  When a book of business is in run off, it may not be cost effective for an insurer to maintain its own claims department. CRMI provides Third Party Administrative services for run off business, managing the claims and financials, providing 24/7 online access to our clients and resolving claims as quickly and efficiently as possible.